お客様体験 インターンシップ - キンプトン Vividora Barcelona

What’s the internship?

As Guest Experience intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You’ll be supervised by the Guest Experience Manager.

Your day-to-day

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
• Check guests in, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Accommodating general and unique requests.

What we need from you

• Currently studying a bachelor’s degree in hospitality or related field.
• Possibility to sign an agreement with your school for 6 months preferably. 
• Previous hotel knowledge and experience in operational departments will be valuable.
• Must be fluent in English.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
• Availability from September 2024. 

What to expect from us

• Economic compensation. 
• Uniform and laundry service for the uniform.
• Training programmes and access to IHG’s training tool.
• Meals included on shift.
• Cool environment and lots of fun! ??