ゲストリレーションズエージェント
Hotel Brand: InterContinental
Location: United States, Texas, San Antonio
ホテル： サンアントニオリバーウォーク(SATPN)、111 E.ピーカンストリート、78205
Job number: 137725
JOB OVERVIEW:
Provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value.
KEY DUTIES:
- Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner..
- Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information.
- Deliver and/or coordinate the deliver of services and/or amenities (such as flowers) to VIP guests. Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinate and/or confirm reservations as needed.
- Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management.
- May provide assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. for assigned guests.
- Perform other duties as assigned.
Qualifications and Requirements:
High School diploma or equivalent and 1 year of guest/customer service experience. Hotel experience and some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up or moving within the facility
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with others; guests and third parties.
- Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
- Basic mathematical skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
IHGについて
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重要な情報:
- 記載されている給与の範囲は、この投稿の時点でこの役割に対して支払うと誠意を持って信じている最低から最高までの給与スケールです。 当社は、最終的に掲載された範囲より多かれ少なかれ支払う場合があり、また、範囲は将来変更される可能性があります。 給与範囲内の従業員の給与ポジションは、関連する教育、資格、認定、経験、スキル、年功序列、地理的な場所、パフォーマンス、シフト、出張要件、売上または収益ベースの指標、ビジネスまたは組織のニーズなど、いくつかの要因に基づいています。
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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