HUALUXE(華邑)アンバサダー华邑大使
ホテルブランド: HUALUXE(華邑)
ロケーション:中国、重慶、重慶
中国、重慶、重慶
Hotel: Chongqing Science Hall (CKGHL), No.9, Huixi 1st Road, High-tech Zone, 401329
Job number: 129651
岗位职责/职位描述
Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最 大的客人满意度
Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到 特别关照
Inspects all VIP rooms prior to arrival
在贵宾到达前对贵宾房进行检查
Greet VIP guests personally
亲自迎接贵宾
Liaise with other departments and necessary outside contracts to ensure excellent service delivery
与其它部门和必要的外部承包商联系,以确保提供高质量的服务
Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管
Promote Inter-Hotel sales and in-house facilities
促进店际销售及完善内部设施
Perform such functions as to include but not be limited to:
行使下列功能,包括但不仅限于:
Priority Club and regular guest welcome letters
向优悦会会员和常客致欢迎信
Solicitation of Priority Club applications
发展优悦会会员
Attending to special requests by guests
回应客人提出的特别要求
Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
Compile, analyze and control guest relations’ costs
对客户关系部的成本情况进行编写、分析和控制
Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动,以便进一步提高服务质量
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
Prepare requisitions for amenities on a timely basis
及时准备设备使用申请
Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行
Supervise cashiering activities during shift including:
在当班期间监督收银活动,包括:
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非法支付情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Assist Guest Service Manager to handle guest complaint
协助宾客服务经理处理客诉
Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
Compile, analyze and control guest relations’ costs
对客户关系部的成本情况进行编写、分析和控制
Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动,以便进一步提高服务质量
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
Prepare requisitions for amenities on a timely basis
及时准备设备使用申请
Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行
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