ホテルエクスペリエンスチャンピオンプログラムマネージャー
Role Purpose
Manage and execute the implementation of global and regional activations that drive guest and colleague experience through engagement of the Hotel Experience Champion community.
Key Accountabilities
- Create & cascade annual regional delivery plan to achieve hotel metric performance aligned with global and regional stakeholders. Consult with cross-functional and regional teams to ensure the necessary logistical network is in place for the operational rollout of plan.
- In partnership with Guest Shared Services, Performance Analytics, Operations, Brand, Corporate Responsibility, Loyalty, Learning & Development, and other relevant stakeholders, coordinate the creation of actionable, performance driving HEC call content.
- Creation and delivery of scheduled call presentations to hotels.
- Lead the execution of the program’s external and internal communication strategy, including call invitations, post-call emails, Brand Challenges, Hotel Bulletin, Source and Champions Corner posts.
- Track attendance and feedback to measure program health and success.
- Develop and maintain HEC Calendar of activities in partnership with key stakeholders.
- Co-develop additional training & engagement tools & content where appropriate or lead creation of regional specific programs, tools, and resources for hotels to drive metrics performance with internal stakeholders, including content design & delivery.
- Ensure all relevant Champion content is readily available in required language.
- Drive the HEC community engagement strategy and foster an active and supportive forum by acting as moderator and primary point of contact for the Champion Community.
- Develop and maintain HEC communications calendar across all HEC channels and regions.
- Lead and coordinate projects with internal and external agency partners aimed at enhancing or evolving the HEC program globally.
Key Skills & Experiences
Education
- Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
Experience
- 5-8 years progressive work-related experience in hotel operations with demonstrated proficiency and understanding in one or more functions related to the position including multiple project management disciplines/processes related to the position.
Technical Skills and Knowledge
- Demonstrated project management experience in organizing, planning, and executing small- to large-scale projects from conception through implementation and ability to translate strategic business objectives into successfully implemented activations.
- Fluency in English and Spanish.
- Excellent organizational, verbal and written communication skills for the purpose of providing and presenting information to stakeholders, vendors, management, and staff.
- Demonstrated ability in creating and delivering PowerPoint presentations.
IHGについて
IHGホテル&リゾートでは、世界規模で真のホスピタリティ・フォー・グッドを提供するために協力しています。 本社と世界中に6,000以上のホテルの目的地を持つIHGでのキャリアは、視野を広げるのに最適な方法です。 私たちのユニークな文化と、あなたを支え、刺激を与える素晴らしい同僚を体験できます。 IHGでは、キャリアの旅のどこにいても、達成したいことが何であれ、多くの企業の機会から選ぶことができます。
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
私たちはあなたが最高の仕事生活を送るのを助けるように設計された幅広い特典を提供します。 これらには、多くの施設での印象的な客室割引、年間を通じての充電日、ボランティア日が含まれます。 myWellbeingフレームワークを通じて、お客様の健康、ライフスタイル、職場でのウェルビーイングをサポートすることに取り組んでいます。 私たちはユニークで包括的な文化を提供し、常にあなた(あなたのための場所)が所属し、成長し、違いを生むための余地があります。
私たちの使命は、すべての人を歓迎し、違いを認め合うインクルーシブなチームを作り、同僚が自分らしさを発揮できるように奨励することです。 IHG®ホテルズ&リゾーツは、人種、肌の色、宗教、性別、性的指向、性同一性、国籍、保護された退役軍人の地位、障害、または適用法で保護されているその他のカテゴリーに関係なく、応募者と従業員に平等な雇用機会を提供します。 私たちは、信頼、サポート、受容の文化を促進します。 常に異なる背景、経験、視点を歓迎します。
すべての要件を満たしているわけではありませんが、それでもあなたはその仕事に適していると思いますか? 「適用」ボタンを押さない限り、わかりません。 今日から私たちと一緒に旅を始めましょう。
