ロビーホスト前台接待
Hotel Brand: Hotel Indigo
Location: China, Hunan, Changsha
ホテル： 長沙梅渓湖(CSXHR)、No. 777、Huanhu Road、411100
ジョブ番号: 107754
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- 随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
- Registers and rooms all arrivals according to established procedures
- 按照酒店的程序，为所有到达客人登记及安排房间。
- Maintains intimate knowledge of departmental standards and procedures
- 详细了解部门标准及程序。
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- 为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
- Maintains cashier float and ensures accurate daily report of all money received
- 维持现金流动，确保收到现金的准确性。
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- 为酒店客人兑换个人或旅游支票，协助客人兑换现金。
- Responsible and attends to guest’s request of using the service of safety box at all times
- 通过保险箱服务，满足客人要求。
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
- 了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
- 处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。
- Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
- 熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- 尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
- Performs the audit balances and prepares all works for audit in an orderly fashion
- 完成审记报告，为审记做准备。
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
- 了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
- 按照洲际品牌标准，维持良好的个人仪态、仪表。
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
- 保持前台工作区域的干净，及正常工作秩序。
- To handle the rebate, paid out /the account transferring.
- 处理折扣，付款及账目转移。
- Base on Check list of each shift to complete task
- 根据每日工作任务检查表来更好的完成工作
- Assist guests with all inquiries, both hotel and non-hotel related
- 回答客人有关酒店及非酒店的质疑。
- Conduct effective shift briefings to ensure hotel activities and operational requirements are known
- 有效制作值班简报，确保员工知晓酒店活动及操作要求。
- Maintain detailed knowledge of the activities of the day and alert to any potential problems
- 详细了解酒店日常活动，警惕潜在问题。
- Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- 详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
- Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
- 按照酒店标准，确保表格、小册子的供给。
- Consult Log Book for information/request left by outgoing shift
- 查看前一个值班在记事薄里留下的信息。
- Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
- 按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品。
- Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
- 处理客人送出的邮件、包裹邮资及货物。
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- 按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。
- Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
- 按照酒店政策，在接到外出客人电话时，留言给客人。
- Record incoming registered mail, telegram, parcel, telex in appropriate file
- 存档记录好客人的挂号信、电报、包裹。
- Perform other duties as maybe assigned by superiors
- 完成上级布置的其他工作
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