Manager, Task Force - Field Marketing Services
Job Summary – (Role Summary)
The Field Marketing Services Task Force Manager provides flexible, interim support across the Field Marketing Services organization to ensure continuity, accelerate onboarding, and support key initiatives during periods of growth, transition, or change.
This role supports the development and execution of marketing plans, programs, promotions, processes, and communications across multiple functions, and leads assigned projects on a short- or long-term basis. The Task Force Manager operates as an agile, cross-functional resource, quickly adapting to business needs and delivering high-impact support where it is most critical.
Essential Duties and Responsibilities – (Key Activities)
INTERIM COVERAGE
Provide interim support across multiple functions within Field Marketing Services (AMER), stepping into active roles and workflows as needed. Supported functions may include:
- Account Management Team
Act as a direct point of contact for stakeholders and participating hotels. Drive client relationship management, strategic marketing planning, and project management of Field Marketing service deliverables for an assigned hotel portfolio. - Centralized Marketing Team
Support execution of marketing deliverables for hotels on bundled Commercial Services programs. Partner closely with Commercial Strategists to deliver revenue, sales, and marketing initiatives aligned to program objectives. - Content Marketing Services Team
Support hotel content strategy and execution, including website content management, AI/SEO optimization, creative services, and social media management. - Growth & Enablement Team
Provide support across Operations, Analytics, Strategy, and Business Development functions to enhance scalability, efficiency, and program growth.
SCALING SUPPORT- Support pre-opening and renovation marketing programs, ensuring readiness and alignment with brand and Field Marketing standards
- Assist with onboarding and activation of new hotels enrolling in Field Marketing Services
- Provide surge support during periods of accelerated growth, high enrollment volume, or shifting business priorities
SPECIAL PROJECTS
- Lead and manage assigned projects, which may range from short-term initiatives to longer-term strategic efforts
- Drive project execution from planning through delivery, ensuring alignment with business objectives and timelines
- Coordinate cross-functional stakeholders to deliver outcomes efficiently and effectively
CONTINUITY & TRANSITION MANAGEMENT
- Effectively transition into and out of roles, ensuring minimal disruption to operations
- Provide clear documentation, knowledge transfer, and communication to support seamless handoffs to permanent team members
- Maintain visibility into priorities, progress, and risks throughout engagements
- Account Management Team
Key Skills & Experiences
Education
Bachelor’s or Master’s degree in Marketing, Business, Hospitality, or a related field, or an equivalent combination of education and experience
Experience
- Eight or more years of progressive experience across marketing, with experience within a hotel field marketing organization or a related industry preferred
- Client-facing experience required, with proven ability to manage stakeholder relationships effectively
- Demonstrated ability to work across multiple functions and adapt quickly in fast-paced, evolving environments
- Experience in hospitality, multi-unit, or service-based organizations preferred
Technical Skills & Knowledge
- Strong proficiency in Microsoft 365 (Excel, PowerPoint, Teams, SharePoint) and project management tools (e.g., Smartsheet, Salesforce, or similar platforms)
- Demonstrated fluency in leveraging AI tools (e.g., Microsoft Copilot or similar technologies) to enhance productivity, streamline workflows, and support data-driven decision-making
- Ability to manage multiple projects simultaneously with competing priorities
- Strong analytical and problem-solving skills with attention to detail
Core Competencies
- Highly organized with exceptional time management and attention to detail
- Agile and adaptable, with the ability to quickly ramp into new functions and deliver results
- Collaborative team player with strong interpersonal and stakeholder management skills
- Solutions-oriented mindset with a proactive approach to problem solving
- Clear and effective communicator, both written and verbal
- Fluency in English and Spanish required
IHGについて
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