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As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.   

As a Porter, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

Every day is different at IHG, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Assisting guests with luggage, organising transportation, valet parking and  fulfilling a variety of other needs the guests may have
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Completing other ad-hoc duties as requested to assist the front office team to fulfilling guest needs

What we need from you:

• An unrestricted drivers licence (manual required)
• Ability to lift, pull and push large objects up to 23kg
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:  

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:  

• Paid birthday leave  
• Hotel perks like accommodation and food & beverage discounts 
• Enhanced parental leave  
• Proactive health days and flexible work options.  
• Your career journey will be supported through our lifelong development program  
• IHG Career Milestone celebrations  
• Transfer of entitlements as you move and grow with IHG.  
• Access to our discount retail platform that makes your pay for even further 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.