予約エージェント/セールスコーディネーター(パートタイム)
Hotel Brand: ホリデイ・イン エクスプレス
ロケーション:シンガポール, シンガポール
ホテル: シンガポールセラングーン(SINSG)、270 Jalan Besar、209019
職務番号: 131818
Your day-to-day
Guest Experience:
• Answering of both incoming and outgoing phone calls
• Giving courtesy calls upon check-ins
• Answer any guest requests and/or enquiries in adherence to brand standards
• Record and process reservations made by phone/email
• Handle Telephone Enquires efficiently and effectively
• Accurately Enter/Update Reservations
• Respond to emails promptly and in adherence to brand standards
• Answer any guests enquires practically and simply in adherence to brand standards.
• Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
• Perform in a self sufficient way in line with business requirements
• Updating constantly on local knowledge to improve the guest experience.
• Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
• Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Express Make Every Interaction Counts’ brand service behaviors.
Responsible Business:
• Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
• Perform any other duties as assigned.
What we need from you
Minimum commitment of 3-4 working days per week, working hours will be from 9.00am to 6.30pm
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