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レストランゼネラルマネージャー

インター コンチネンタル
インター コンチネンタル

Hotel Brand: InterContinental
Location: Poland, Warsaw

Hotel: Warsaw (WRSHA), Emilii Plater Street 49, 00-125

Job number: 138443

Main responsibilities:

  • Oversee daily operations to ensure seamless service
    and quality standards.
  • Manage staff working hours, holiday requests, and payroll tasks.
  • Ensure accurate financial tracking, including cash-ups,ledger reconciliation, and month-end reporting.
  • Maintain operational knowledge of the EPOS system and make necessary updates.
  • Priorities customer service and guest needs in decision -making.
  • Address and resolve complaints, escalating when necessary.
  • Ensure the team proactively gathers and addresses allergy information.
  • Lead, motivate, and manage front-of-house and bar staff.
  • Conduct appraisals, manage performance, and handle staff absences.Implement and document training programs for all team members.
  • Delegate tasks based on business needs and staff capabilities

Our requirements:

  • Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment. 
  • Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence. 
  • A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities. 
  • Excellent organizational and problem solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.
  • A passion for food and beverage, with knowledge of culinary and mixology trends. 
  • Familiarity with industry software and technology, including POS systems and inventory management software. 
  • Fluent Polish and English.

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