Senior Manager, Digital Payment
ホテルのブランド：
場所： 中国、上海、上海
ホテル： Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 133747
Manage digital payment initiatives and drive measurable contribution to increase digital payment share on direct channels. This role will be the subject matter advisor working with business and stakeholders relating to digital payment solution focusing on hotel operations and online customer experience.
Your day to day
- Lead the implementation and launch of large-scale online payment services and products on direct channels, and work closely with internal and external teams to deliver quality services to guests
- Enhance digital payment SOPs for cross-functional stakeholders and hotel staff, ensuring quality, efficiency, and customer service standards are met
- Work with Digital Product team to develop/iterate payment actualization platform and performance tracking systems
- Manage payment vendor relationships and negotiations with payment technology partners
- Analyze digital payment operations data on a regular basis to identify opportunities for digital payment acceptance growth and efficient operations. Maintain digital payment dashboard and communicate the key findings and to cross-functional teams
- Research non-routine complex digital payment problems from both hotel and customer perspectives, and make recommendations for improvement to internal and external stakeholders
- Ensure compliance of digital payment features with relevant laws and regulations
What we need from you
- Bachelor's or Master’s degree in Business, Financial Services, Management, or an equivalent combination of education and work related experience
- 3 to 5 years’ progressive experience with demonstrated proficiency in the FinTech, payment services, financial services or related industry
- Demonstrated knowledge of payment operations, rules, regulations, and fee structures
- Demonstrated analytical skills and ability to use the results of analysis to make effective recommendation to solve problems
- Demonstrated knowledge of software such as Excel and PowerPoint to analyze data and consolidate for presentation review
- Familiar with local payment methods and FinTech industry, keen interest in the latest trends, emerging technologies, new products, and business models of payment business
- Strong experience in managing all business operations related to providing digital payment solutions
- Strong experience in understanding the customer needs when it comes to digital payment solutions and scoping them in an efficient manner
- A sense of urgency, pragmatism, and a solution-oriented approach to problem-solving
IHGについて
IHGホテル&リゾートでは、世界規模で真のホスピタリティ・フォー・グッドを提供するために協力しています。 本社と世界中に6,000以上のホテルの目的地を持つIHGでのキャリアは、視野を広げるのに最適な方法です。 私たちのユニークな文化と、あなたを支え、刺激を与える素晴らしい同僚を体験できます。 IHGでは、キャリアの旅のどこにいても、達成したいことが何であれ、多くの企業の機会から選ぶことができます。
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
私たちはあなたが最高の仕事生活を送るのを助けるように設計された幅広い特典を提供します。 これらには、多くの施設での印象的な客室割引、年間を通じての充電日、ボランティア日が含まれます。 myWellbeingフレームワークを通じて、お客様の健康、ライフスタイル、職場でのウェルビーイングをサポートすることに取り組んでいます。 私たちはユニークで包括的な文化を提供し、常にあなた(あなたのための場所)が所属し、成長し、違いを生むための余地があります。
私たちの使命は、すべての人を歓迎し、違いを認め合うインクルーシブなチームを作り、同僚が自分らしさを発揮できるように奨励することです。 IHG®ホテルズ&リゾーツは、人種、肌の色、宗教、性別、性的指向、性同一性、国籍、保護された退役軍人の地位、障害、または適用法で保護されているその他のカテゴリーに関係なく、応募者と従業員に平等な雇用機会を提供します。 私たちは、信頼、サポート、受容の文化を促進します。 常に異なる背景、経験、視点を歓迎します。
すべての要件を満たしているわけではありませんが、それでもあなたはその仕事に適していると思いますか? 「適用」ボタンを押さない限り、わかりません。 今日から私たちと一緒に旅を始めましょう。
