サービスアテンダント 西餐厅服务员

• Communicate to his/her superior of any issues encountered, guests’ comments and other relevant information  
  及时向直属上级沟通任何遇到的问题，宾客的反馈和相关信息
• Establish and maintain positive working relationships with fellow employees
  与同事建立并维系良好的工作关系
• Attend and participate in training sessions, daily briefings and other meetings as scheduled
  按计划参与培训，日常例会和其他相关会议
• Assist in the supervising and training of Food and Beverage Trainees
  辅助监管和培训餐饮实习生
• Achieve effective beverage service by ensuring
  确保做到如下几点以提供优质的酒水服务:
• Communicate and make wine and beverage recommendation to guests, as appropriate

与宾客交流并适时向客户推荐红酒和饮品

• All cocktails and beverages are mixed/ made to guests’ requests

所有鸡尾酒和酒水必须按照宾客的需求调配

• Hot beverages are served hot; Cold beverages are served cold

热饮热供，冷饮冷供

• Resolve guests’ complaints effectively in a professional manner
  以高效和职业的态度解决宾客投诉
• Notify management in the case of excessive alcohol consumption
  当有个别宾客过度饮酒时及时告知管理层
• Food and beverage items are stored properly, according to hotel standards
  食物和酒水必须按酒店标准存储得当