TMS Helpdesk Specialist
ホテルのブランド：
場所： 中国、上海、上海
ホテル： Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 138154
To perform the role as IT support to the TMS hotels. Ensure the consistency and quality in hotel IT operation and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver our Brand Standards through our people in a responsible way.
This role could be remote-based.
Your day to day
- Monitors various computer-related systems to ensure their normal functioning and serve operation departments.
- Report duty whenever required for problem-shooting.
- Resolve common issues faced by the customer by following a documented standard operating procedure (SOP) or scripts.
- Responsible for diagnosing, troubleshooting and resolving hardware and software failures, including operating system, application software, network equipment, etc.
- Communicate with users through telephone, Wecom, email and other means, provide remote assistance and technical support, to solve users in the use of IT equipment and applications in the process of the problem.
- Responsible for the daily maintenance and security management of the system, including virus protection, data backup, network monitoring, etc., to ensure the stable operation of the system and information security.
- Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
- Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation etc.
- Works on shift duty as required.
- Performs any other duties as required by Hotel Management Team.
- Proactively participates in the GC P&T IT projects deployment in the assigned area for testing, coordination, and implementation.
- Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
- Provides professional support and training to hotel to make sure the brand standard compliance.
- Supports GC P&T team to deliver and demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
- Summarize typical problems and solutions to improve work efficiency.
- Be a creditable IT professional that is trusted by superiors, colleagues, and the subordinates.
What we need from you
- College or above Diploma or Vocational Certificate in Computer Science or Information Technology or related field
- Minimum 3 years hotel IT related experience or an equivalent combination of education and work-related experience
- Professional knowledge and skills required for the job
- Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure.
- Strong analytical and problem-solving skills
- Good patience and sense of service
- Familiar with hotel operations
- Excellent written and verbal communication skills
- Strong learning ability, able to solve some technical or unexpected problems independently
- Recognize the need for continuous renovation and make adjustment based on the changes needed.
IHGについて
IHGホテル&リゾートでは、世界規模で真のホスピタリティ・フォー・グッドを提供するために協力しています。 本社と世界中に6,000以上のホテルの目的地を持つIHGでのキャリアは、視野を広げるのに最適な方法です。 私たちのユニークな文化と、あなたを支え、刺激を与える素晴らしい同僚を体験できます。 IHGでは、キャリアの旅のどこにいても、達成したいことが何であれ、多くの企業の機会から選ぶことができます。
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
私たちはあなたが最高の仕事生活を送るのを助けるように設計された幅広い特典を提供します。 これらには、多くの施設での印象的な客室割引、年間を通じての充電日、ボランティア日が含まれます。 myWellbeingフレームワークを通じて、お客様の健康、ライフスタイル、職場でのウェルビーイングをサポートすることに取り組んでいます。 私たちはユニークで包括的な文化を提供し、常にあなた(あなたのための場所)が所属し、成長し、違いを生むための余地があります。
私たちの使命は、すべての人を歓迎し、違いを認め合うインクルーシブなチームを作り、同僚が自分らしさを発揮できるように奨励することです。 IHG®ホテルズ&リゾーツは、人種、肌の色、宗教、性別、性的指向、性同一性、国籍、保護された退役軍人の地位、障害、または適用法で保護されているその他のカテゴリーに関係なく、応募者と従業員に平等な雇用機会を提供します。 私たちは、信頼、サポート、受容の文化を促進します。 常に異なる背景、経験、視点を歓迎します。
すべての要件を満たしているわけではありませんが、それでもあなたはその仕事に適していると思いますか? 「適用」ボタンを押さない限り、わかりません。 今日から私たちと一緒に旅を始めましょう。
