Gerenciador de reservas do Assistente

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Jordan, Amman

Hotel: Amã (AMMHB), Rua King Faisal Bin AbdulAziz, 6th Circle, 11195

Job number: 135499

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At IHG, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with IHG

We are seeking a highly motivated and experienced Cluster Assistant Reservations Manager to join our team. As a Cluster Assistant Reservations Manager, you will be responsible for overseeing reservations for multiple properties within our cluster. This is a key role that requires exceptional organizational skills, a deep understanding of the hospitality industry, and the ability to maximize revenue through effective reservations management.

Responsibilities:

Manage and optimize reservations for multiple properties within the cluster.
Implement pricing strategies to maximize revenue and occupancy.
Monitor booking trends, market demand, and competitor pricing.
Develop and maintain relationships with travel agents and corporate clients.
Train and mentor reservation colleagues to ensure exceptional customer service.
Utilize reservation systems and tools to track and analyze performance metrics.
Collaborate with the sales and marketing teams to drive business and promotions.
Prepare and present regular reports on reservations and revenue performance.

Qualifications:

Bachelor's degree in hospitality management or related field (preferred).
Proven experience in reservations management within the hospitality industry.
Strong knowledge of reservation software and revenue management systems.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to make data-driven decisions.
Strong leadership and team management skills.
Exceptional customer service orientation.
Ability to adapt to a fast-paced and dynamic work environment.

Quem somos

Junte-se ao Crowne Plaza, uma das maiores e mais queridas marcas de hotéis premium do mundo. Com mais de 420 hotéis em diversos locais do mundo, o Crowne Plaza é a base perfeita para se conectar a negócios, lazer ou uma mistura de ambos. Projetamos cuidadosamente nossos espaços para incentivar, apoiar e celebrar grandes conexões. Também somos grandes em reuniões e eventos, um parceiro confiável e valioso para conectar grupos nacionais e globais.

O estilo de serviço de nossa marca, "Dare to Connect", foi criado para estabelecer conexões. Projetado para humanos, não para convidados ou colegas sem nome. Continua sendo profissional, mas atinge os hóspedes em um nível emocional. Onde os colegas tomam a iniciativa e usam sua personalidade porque fazem uma diferença crucial na experiência do hóspede. O papel de cada colega do Crowne Plaza é criar conexões emocionais memoráveis, e o trabalho de cada líder é criar um ambiente onde isso possa acontecer.

Não atende a todos os requisitos, mas ainda acredita que seria uma ótima opção para o trabalho? Nunca saberemos, a menos que você clique no botão "Aplicar". Comece sua jornada conosco hoje mesmo.

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Gerenciador de reservas do Assistente