Cluster Reservation Manager - Crowne Plaza Amman
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Jordan, Amman
Hotel: Amã (AMMHB), Rua King Faisal Bin AbdulAziz, 6th Circle, 11195
Job number: 138436
At IHG, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with IHG
- Manage and optimize reservations for multiple properties within the cluster.
- Implement pricing strategies to maximize revenue and occupancy.
- Monitor booking trends, market demand, and competitor pricing.
- Develop and maintain relationships with travel agents and corporate clients.
- Train and mentor reservation colleagues to ensure exceptional customer service.
- Utilize reservation systems and tools to track and analyze performance metrics.
- Collaborate with the sales and marketing teams to drive business and promotions.
- Prepare and present regular reports on reservations and revenue performance.
- Bachelor's degree in hospitality management or related field (preferred).
- Proven experience in reservations management within the hospitality industry.
- Strong knowledge of reservation software and revenue management systems.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to make data-driven decisions.
- Strong leadership and team management skills.
- Exceptional customer service orientation.
- Ability to adapt to a fast-paced and dynamic work environment.
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