Supervisor de Alimentos e Bebidas

Your day to day：

•    Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development
•    Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles
•    Assign shift responsibilities to colleagues, run briefings on evening events
•    Ensure high standard of food quality and presentation is being delivered to every guest
•    Ensure guests are greeted upon arrival and personally make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
•    Support the Onboarding of new F&B colleagues
•    Ensure that food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume
•    Support and drive any incremental revenue initiatives as required including breakfast up sells, daily sales and upsell incentives
•    Ensure all credit and financial transactions are handled in a secure manner
•    Maintain all procedures and adheres to them within the IHG guidelines; in particular, with emphasis on hotel credit policy
•    Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
•    Assist the hotel team with other duties as required

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels•    
 

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay 
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What we offer？

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. 
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit 
www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.