Gerente de Recepção

Your day to day:

Guest Experience
• Ensure your front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

People
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service and quality standards

Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

Perform other duties as assigned. May also serve as manager on duty

What do we need from you? 

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, or  plus 3 years of Front Office/Guest Service experience including management experience.

• Must speak fluent English and either Dutch or French.

What we offer: 

• Salary following the barema of Commission Paritaire 302
• Hospitalization and Life insurances
• Eco cheques 
• Cafeteria
• End of Year Bonus
• Possibility of following language classes during working hours to develop language skills
• Advantage IHG Employee Rate for IHG Hotel reservations & Catalogue 
• Working along with all departments in a fun and diverse environment
  And many more !

Interested? Send us your cv and motivation letter via bruzm.job@ihg.com