Gerente de Front Office 前厅 经理
Hotel Brand: InterContinental
Location: China, Beijing, Changchun
Hotel: Changchun High Tech Zone (CGQTZ), No.633, Zhenyu Street, Chaoyang District
Job number: 135673
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we’re making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
What We need from you:
● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 5 years’ international luxury hotel experience in Front Office and at least 2 years' experience in the same position
● Must speak fluent English
● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Quem somos
Como a primeira e mais global marca de hotéis de luxo do mundo, a InterContinental Hotels & Resorts é pioneira em viagens internacionais desde a década de 1940. Somos apaixonados por compartilhar nosso renomado know-how internacional e sabedoria cultural em ambientes realmente impressionantes. Todos nós temos muito orgulho de sermos embaixadores genuínos da marca InterContinental®️ e, para fazer parte da marca, você deve ter sede de viajar, paixão pela cultura e apreço pela diversidade. Criamos experiências inspiradoras para aqueles que buscam uma perspectiva mais rica do mundo. Se você deseja abraçar um mundo de oportunidades, gostaríamos de lhe dar as boas-vindas à marca de hotéis de luxo mais internacional do mundo.
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