Hostess / Host 迎宾 员
Marca do hotel: Vignette Collection
Locais: China, Shanghai
Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135
Número de emprego: 120112
- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范
- Ensure restaurant operating equipment is clean and in working order
- 确保餐厅运营设备的清洁并正常工作
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- 按照酒店的规定保持工服和个人仪表的高标准
- Welcoming guests to the Restaurant, by using the Restaurant name
- 迎客人光临餐厅，使用餐厅的名称
- Inquiring if they have a reservation and noting it in the reservation book if they do
- 询问客人是否有预订，如有预定在预订册上做记录
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录
- Being attentive to guest requests
- 周到的满足客人要求
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐
- Take telephone bookings and document in the Reservation book according to restaurant standards
- 接听电话订位并按餐厅的规范在预订冊上记录
- Train waits staff and bus staff in hostess standards
- 按领位员的标准培训员工
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
- 周到的为客人服务，并尽可能解决客人的投诉，向上级报告所有事件
- Maintain responsibility of cleanliness of hostess stations
- 保持迎宾台的清洁
- Maintain responsibility of cleanliness of all menus and drink menus
- 保持所有菜单和饮料单的清洁
- Assist with beverage service
- 协助饮料服务
- Assist with food service
- 协助食品服务
- Maintain detailed knowledge of menu, including daily specials
- 对菜单有具体的了解，包括每日特别菜品
- Ensure tables are cleared quietly and efficiently
- 确保迅速且高效的清理餐桌
- Carry food and beverage trays in a safe manner to minimize breakages
- 安全的举餐盘使破损将到最低
- Complete dockets accurately and clearly
- 准确和清楚的填写收据
- Maintain current information on all general activities of the hotel
- 了解当前酒店所有的活动
Quem somos
Vignette Collection é um grupo diversificado de hotéis de luxo com um novo foco, oferecendo ao hóspede uma maneira mais autêntica e atenciosa de viajar. Criamos uma marca de coleção que oferece ao hóspede e aos colegas uma nova e inspiradora opção. Uma que coloca as pessoas no centro de tudo o que fazemos, para reformular a hospitalidade de luxo para melhor. Nossos hotéis são únicos por si só, com perspectivas e histórias distintas para contar.
Não atende a todos os requisitos, mas ainda acredita que seria uma ótima opção para o trabalho? Nunca saberemos, a menos que você clique no botão "Aplicar". Comece sua jornada conosco hoje mesmo.
