Manager, Loyalty & Partnership Analytics

About Us: 

Bringing True Hospitality to the world, and rated # 28 Great Place To Work in Fortune 100

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. We’re growing; grow with us.

Your Day to Day: 

The Manager of Loyalty & Partnership Analytics will be responsible for three key activities: 

• Providing regular reporting and self-service dashboards to loyalty management and relevant stakeholders. 
• Supporting ad hoc analysis on areas such as member behavior, initiative performance, and annual target setting. 
• Developing data-driven performance insights that enable the Loyalty function to develop and prioritize solutions to drive hotel performance. 

Essential Duties and Responsibilities – (Key Activities)

• Use the analytics model to produce performance insight.  Help explain how loyalty performance impacts commercial hotel performance, hotel brand strength, and loyalty program performance. 
• Work with the Director of the team to produce observations and recommendations for Sr. Mgmt.  Participate in these discussions as required.
• Ensure the analytics model is fit for purpose and up to date; identify new analytical approaches/ tools to drive efficiencies.
• Develop and provide regular reporting (weekly, monthly) to the loyalty team and to others on behalf of loyalty team.
• Participate in initiatives to drive performance. Work with the Loyalty team to define and track key initiatives.
• Support target setting process including both top line metrics as well as drivers of member behavior.

What We Need From You: 

Education – 

Bachelor’s degree (or equivalent), preferably in an analytical discipline from a top university with a graduate degree preferred – Data Science, Statistics, Economics, or Math are highly desirable. 

Experience –

• 5+ years of experience working in highly analytical teams.  Highly detail oriented with excellent quality assurance., with interaction with senior leadership clients.  Strong analytical and problem-solving skills; demonstrated proficiency at analyzing complex data sets. Ability to work independently or as part of a team to proactively identify trends and insights. Strong communication and presentation writing skills; ability to develop compelling storyboards. Ability to balance multiple initiatives and prioritize incoming requests.  Expert knowledge in SQL data querying tools as well as Business Intelligence (BI) Tools required.

Technical Skills and Knowledge –

Facilitation Skills:

• Strong communication and meeting facilitation skills
• Can effectively breakdown complex topics and turn analytical conclusions into actionable insights and activities.
• Interpret and explain technical findings to business stakeholders in practical non-technical language.

Leadership Skills:

• Generates enthusiasm among team members.
• Proactively seeks opportunities to lead projects.
• Self-directed curiosity to understand interactions between business decisions and customer behavior. 

Teamwork Skills:

• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.

Client Management:

• Develops relationships with colleagues across the business.
• Manages expectations effectively.

Technical Skills:

• Expert level at SQL
• Expert level at data querying ability
• Expert level quality assurance skills
• Expert communication (verbal, written, listening) skills.
• High requirements tracing, documentation & validation skills.
• High facilitation & requirements development skills
• High level critical thinking & problem-solving skills
• Experience with BI tools such as Tableau or equivalent

What We Offer: 

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve – click here to find out more about us.

IHG is an equal opportunity employer.

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