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 What’s the job? 

Manage and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. 

You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. 

You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

Your day-to-day 

Every day is different, but you’ll mostly be:

• Manage and oversee all hotel operations overnight 
• Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development 
• Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight 
• Be the first responder - know how to respond to emergency situations promptly and calmly 
• Manage guest accounts - making sure guests check in, enjoy their stay and have the correct billing for a smooth experience. Ensure VIP and regular guests, as well as IHG Rewards Club guests have received all their benefits and are acknowledged 
• Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float, ensuring accurate daily report of all money received, perform the audit balances and prepares all works for audit in an orderly fashion 
• Support in promoting teamwork and quality service through daily communication and coordination with other departments 

What we need from you 

• Minimum 2 years’ experience in a Guest Services/Front Office/Night Audit/Finance related position with supervisory experience, preferably within a hotel/hospitality environment 
• Qualifications in Hotel Management and/or in Business Administration related field preferred 
• Computer savvy and particularly versed in Microsoft Excel 
• Excellent communication skills, bilingual or multilingual language skills are advantageous 
• A passionate team player, ability to work in a fast-paced environment and prioritise workloads 
• Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture 
• Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG 
• Current drivers’ licence 
• Current First Aid / RSA or ability to train in 

Please note: Full Australian working rights are required for this position. We are unable to offer visa sponsorship

What you can expect from us:

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey 

Free staff meal on shift 

Full uniform provided, laundered in-house 

Paid birthday leave in addition to your annual leave 

Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills 

You have the opportunity to fast track your career with a growing global company 

Popular hotel perks and discounts on the retail platform 

Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! 

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 

 So, join us and you will become part of our ever-growing global family. 

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.