Atendente de F&B em tempo parcial - Crowne Plaza resort Guam

Job Requirement:

• US Citizens, US Permanent Residents and Residents of Federated Stated of Micronesia - looking for candidates who can work on Guam, USA without any restrictions.
• Must have Health Certificate and ABC Card
• Service years - one (1) years of experience in cash-handling role. Hotel experience preferred.

What’s the job?

Food & Beverage Attendants are responsible for handling reservations, greeting customers, taking orders, bringing dishes, cleaning tables, and handling payment transactions.

Your-day-to-day

People

• Promoting and maintaining a safe and positive workplace.
• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments. 
• Taking initiative in assisting other team members.
• Check the working condition of equipment and machinery in accordance with specifications. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs.

Financial

• Ensure the proper handling of payments and reconcile sales records at the end of the work shift.
• Process all payment methods in accordance with Accounting procedures and policies.
• Follow the resort control audit standards and handling procedures.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level and keeping bank secured at all times.
• Count bank at end of shift, complete cashier reports, resolve any discrepencies, drop off receipts and secure bank.
• Transport bank safely and securely from/to workstation.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials.
• Maintain cleanliness of worksation and well organized at all times
• Properly follow and complete opening and closing procedures.
• Advice supervisors on need to purchase and/or requisition for purchase inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment.

Guest Experience

• Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish buffet items and areas as necessary.
• Welcome guests and respond to requests in a prompt and professional manner. Refer any
• serious matters to management.
• Maintain a clean, neat, and well-organized work and buffet area, which may include but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles and clear tables as required.
• Enhance guest experience by responding timely to guest requests.
• Respond timely and appropriately to guest request and complaints, elevating issues to the supervisor 

or manager as needed.

• Make appropriate service recovery gestures in accordance with established guidelines.
• Ensure to speak with others using clear and professional language.

Responsible Business

• May operate dishwashing machine in accordance with manufacturer specifications and instructions and place clean dishes and utensils in assigned storage location.
• Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from the food & beverage dining areas.
• Follow preparation methods, times, and quality and presentation standards. Monitor taste, appearance, texture, serving temperature, portion size, and garnish method as required.
• Perform other duties as assigned.
• Report all guest issues and complaints to supervisor or manager.
• Consult with supervisors to identify and realize optimal service delivery standards.
• Comply with all Resort policies and procedures. 
• Clear and clean tables in a prompt and efficient manner.
• Clean walls, windows, and floors as necessary.
• Report any workplace hazards or injuries/illnesses.

What we need from you

1. Education - High School Diploma is required 
2. Service years - 1 years of experience in cash-handling role. Hotel experience preferred.
3. Language - Fluent in English (speaking, listening, reading and writing)
4. Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Must be able to obtain a government-issued Food Handler’s Certification.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans