Agente de reservas/coordenador de vendas (meio período)

Your day-to-day

Guest Experience:
•    Answering of both incoming and outgoing phone calls 
•    Giving courtesy calls upon check-ins
•    Answer any guest requests and/or enquiries in adherence to brand standards 
•    Record and process reservations made by phone/email
•    Handle Telephone Enquires efficiently and effectively
•    Accurately Enter/Update Reservations
•    Respond to emails promptly and in adherence to brand standards 
•    Answer any guests enquires practically and simply in adherence to brand standards.
•    Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.  
•    Perform in a self sufficient way in line with business requirements
•    Updating constantly on local knowledge to improve the guest experience.
•    Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
•    Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Express Make Every Interaction Counts’ brand service behaviors.

Responsible Business:
•    Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
•    Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
•    Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
•    Initiate action to correct a hazardous situation and notify supervisors of potential dangers
•    Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives. 
•    Perform any other duties as assigned.

What we need from you
Minimum commitment of 3-4 working days per week, working hours will be from 9.00am to 6.30pm