Residence Manager

Vision and Values
As Residences Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.

Sustainability
Sustainability is at the core of everything we do at Six Senses. As Residences Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.

Out of the Ordinary
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.

Operational Ownership

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Hotel Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes (list non exhaustive) :

• Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
• Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Work in partnership with Guest Services, Reservations, Housekeeping and Spa to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
• Have a thorough knowledge of all facilities and services offered by the property including type of apartments available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
• Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
• Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Prepare and submit legally required and confidential documentation related to my department.

Skills and Experience
To execute the position of Residences Manager, I have the required qualifications, technical skills and experience managing Rooms Divison within luxury hotels with proven results. I possess a minimum of Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role. Fluency in English and French are required.