SPA Receptionist - Six Senses Kaplankaya
Hotel Brand: Six Senses
Location: Turkey, Mugla
Hotel: Kaplankaya (DLMKT), Bozbuk Mahallesi, Merkez Sokak, NO: 198, Milas, 48200
Número de emprego: 137570
Duties and Responsibilities
As SPA Receptionist, I will assume full responsibility for the efficient operation in the following:
• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.
• Handle guest complaints and record all guest comments accordingly.
Qualifications
To execute the position of SPA Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
• High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English & Russian; I understand that Turkish and additional languages are preferred.
The above is intended to provide an overview of the role and responsibilities for a SPA Receptionist at Six Senses Kaplankaya It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Kaplankaya is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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