Sales Associate, Global Accounts (Mandarin)

Role Purpose: 

The Sales Associate, Global Accounts, provides key support to our Global Accounts and time savings to dedicated Global Account Directors (GADs) by being a key liaison between the GAD and internal or external contacts to convey appropriate information. The scope of this role will primarily focus on collaboration with Global Accounts Team, communications with clients and hotels; RFP support and Groups & Events related requirements. Must be fluent in Mandarin and English. 

Key Accountabilities 

• Key Liaison with Hotels and stakeholders for information and support on Global Accounts. 

o First point of contact for hotels, travel agents and other key stakeholders globally when seeking information and advice relating to managed accounts. 

o Assist in the compilation of reports and presentations for the team and the client. 

o Find optimum ways to communicate, escalate and resolve issues, complaints and opportunities with GAT. 

o Compose clear and concise correspondence. 

o Respond to enquiries from clients, hotels and other sales regions to promote growth of the business. 

 • Account RFP Accountability 

o Work with GADs/GAMDs to handle all administrative aspects of RFPs. 

o Communicate with hotels, ensuring that timely responses and feedback is given. 

o Work with hotels to provide guidance and resolve questions and issues with RFPs. 

 • Dedicated support to Global Accounts  

o Research, compile and analyze a variety of moderately complex data for reporting. 

o Generate and analyze statistical data and sales reports to help GAT strategically plan IHG’s hotels key position with the Global accounts programs in order to increase share of wallet. 

o Prepare and distribute a variety of reports, presentations, newsletters, studies and/or other support documentation which may involve gathering and summarizing information from various sources 

• Process support 

o Analyze and identify trends in systems, data and processes. Suggest action plans to maximize processes and efficiencies for teams. 

o Provide feedback to drive account production and identify best practices. 

o Provide ad hoc deep dive analysis for specific business problems. 

 • Other duties and responsibilities as required 

Key Skills & Experiences 

Required Skills – 

• Clear, concise and succinct communication skills, including adapting both verbal and written communication to the need and level of user. 

• Time management skills, attention to detail and ability to manage multiple tasks/clients required. 

• Ability to network and build and manage stakeholder relationships. Ability to interact on a professional level with management and clients. 

• Ability to maintain a consistent, high quality customer-focused orientation, including providing clear and accurate information; explaining procedures or materials or providing supplemental information 

• Strategic thinking – ability to systemically solve problems and anticipate issues and questions. 

• Excellent Word, Excel and PowerPoint Skills  

Qualifications – 

• Bachelor’s degree in any discipline with a strong academic track record. 

• Fluent in English and Mandarin

Experience – 

• 1-3 years of work experience (in any industry). 

• Experience in an important support or sales role such as Personal Assistant, Sales Coordinator or Sales Executive is a plus