Cluster Housing Supervisor - InterContinental Hotel & Residences Abu Dhabi

At InterContinental Hotel & Residences Abu Dhabi, we believe that taking care of our colleagues is just as important as taking care of our guests. We are looking for a responsible, organised, and people-oriented Cluster Housing Supervisor to oversee colleague accommodation and ensure a safe, comfortable, and well-maintained living environment for our team members.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Oversee the daily operations of colleague accommodations, ensuring cleanliness, safety, and proper maintenance.
• Conduct regular accommodation inspections to ensure compliance with hotel policies, hygiene standards, safety requirements, and company guidelines.
• Coordinate room allocations, check-ins, check-outs, room transfers, and accommodation arrangements for new joiners and existing colleagues.
• Maintain accurate accommodation records, occupancy reports, room allocation lists, and related documentation.
• Coordinate with Engineering, Security, Housekeeping, and other relevant departments to ensure timely resolution of maintenance issues and accommodation concerns.
• Address colleague requests, complaints, and concerns professionally, ensuring a comfortable and respectful living environment.
• Monitor room occupancy and ensure accommodation capacity is managed in accordance with company policies and applicable requirements.
• Ensure accommodation rules and regulations are communicated clearly and followed by all residents.
• Conduct regular checks of accommodation facilities, common areas, fire safety equipment, and other essential facilities, escalating any concerns promptly.
• Monitor housekeeping, maintenance, and general upkeep of accommodation facilities.
• Support accommodation audits and ensure all required records, notices, and documentation are maintained and readily available.
• Prepare regular reports on accommodation occupancy, room availability, maintenance issues, and other operational matters.
• Promote a positive living environment by ensuring colleagues are treated with fairness, respect, and genuine care.

What we need from you:

• Previous experience in colleague housing, accommodation operations, facilities management, or a similar role, preferably within the hospitality industry.
• Strong organisational and administrative skills, with excellent attention to detail.
• Good knowledge of accommodation management, room allocation, and occupancy control.
• Strong communication and interpersonal skills, with the ability to handle colleague concerns professionally.
• A proactive approach to problem-solving and the ability to coordinate effectively with multiple departments.
• Good knowledge of health, safety, hygiene, and accommodation standards.
• Proficiency in Microsoft Office and maintaining accurate reports and records.
• Good command of English; additional languages will be an advantage.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.