Executive Housekeeper - Six Senses Zil Pasyon

As Executive Housekeeper, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort. 

Duties and Responsibilities  

As Executive Housekeeper, you will assume full responsibility for the efficient operation of the housekeeping department to provide exceptional products and services within brand operating standards.  

The duties and responsibilities will include:  

•    Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
•    Focus on the rejuvenation of your department:  both in rooms and in public areas.
•    Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
•    Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
•    Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
•    Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
•    Responsible for an exceptional guest experience. In the event of guest complaints, you will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
•    Ensure that your department complies with all legal, statutory and financial requirements.
•    Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
•    A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by yourself and all hosts in line with brand and statutory requirements.
•    Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property. 
•    Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
•    Revise and control that your department’s budget is strictly adhered to, and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
•    Prepare and submit legally required and confidential documentation related to your department.
•    Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
•    Perform any additional duties given to you by the General Manager.     

Qualifications 

To execute the position of Executive Housekeeper, you have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. 
•    You possess a minimum of bachelor’s degree in hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role. 
•    Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. You are also familiar with various hotel systems including OPERA platforms. You should have the knowledge of hotel/resort and policies on room allocation etc.  You should have an excellent command of written and spoken English with some knowledge of the local language and customs. 
•    You will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

The above is intended to provide an overview of the role and responsibilities for a Executive Housekeeper at Six Senses Zil Payson. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. 

Six Senses Zil Payson is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
 

IHG (InterContinental Hotels Group) maintains a strict no-fee recruitment policy. We want to emphasize that we never ask for money or charge any fees to an applicant as part of our application or recruitment process.

IHG Hotels & Resorts is dedicated to fostering a workplace where all individuals are valued and respected. We provide equal employment opportunities to all applicants and employees, strictly prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.