Experience Manager - Six Senses Con Dao
แบรนด์โรงแรม: ซิกซ์เซนส์
เวียดนาม : โฮจิมินห์ซิตี้
โรงแรม: SX - Con Dao (VTGCD), หาดดาด็อก, เขตพิเศษเกาะกงดาว, 79000
Job number: 165015
- Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
- Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
- Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
- Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
- Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
- Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
- Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
- Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
- Monitor operational performance, prepare reports, and recommend improvements to enhance guest experience and efficiency.
- Support recruitment, onboarding, and talent development initiatives within the department.
- Respond to emergency situations in accordance with resort policies and procedures.
มีคุณสมบัติไม่ตรงตามข้อกำหนดทุกประการ แต่ยังเชื่อว่าคุณจะเหมาะสมกับงานนี้ใช่หรือไม่ เราจะไม่มีทางรู้ได้เว้นแต่คุณจะกดปุ่ม 'สมัคร' เริ่มต้นการเดินทางของคุณกับเราวันนี้
