F&B Attendant / Waiter (M/F/X)

YOUR DAY-DO-DAY

• To serve Food & Beverage to guests in an established performance and productivity standards in any of the Food and Beverage outlets.
• Provide a courteous, professional, efficient and flexible service consistent with Crowne Plaza standards policies & procedures in order to provide a memorable experience for every guest.
• To be able to carry out any other reasonable duties and responsibilities which do not distinctly differ in nature from the original assigned work.
• To be able to handle pressure, meet business demand and guest service needs.
• To report for duty punctually, looking smart – wearing your uniform with pride.
• To maintain a high standard of personal appearance and hygiene and stick to the hotel department grooming standards.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty
• To monitor operating supplies and reduce spoilage and wastage.
• To perform all duties and tasks in the assigned Place of Work to the standard set.
• To maintain a good working relationship with your colleagues, and all other departments.
• To attend and actively participate in trainings assigned to you either by your manager or by the Hr department.
• To undertake any reasonable tasks and secondary duties as assigned.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division as assigned.

WHAT WE NEED FOR YOU

• Responsible self-starter, capable of handling multi-faceted tasked and working under pressure.
• Team player, who values team work, has good team building skills and able to communicate effectively with all levels of employees.
• Positive with can do attitude and flexible approach.
• Basis reading, writing and math skills.
• Formal bartending training preferred.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.
• Ability to handle, carry or lift items weighing up to 23 kilograms.
• Fluent in English with a good French and/or Dutch.

HOW DO YOU DO THAT?

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. Each IHG hotel brand delivers 

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

WHAT DO WE OFFER?

• Remuneration in line with the market, including double vacation pay and a thirteenth month;
• Hospitalization insurance (for all your family) and life insurance, after 6 months of employment;
• One free meal per day worked;
• Eco-vouchers (250€/12 months worked);
• The IGH employee rate: a great way to take advantage of a wide choice of hotels in the group’s 19 brands, all over the world, at a very reasonable price; a great way to treat yourself to a great holiday without breaking the bank! 
• 20 days of legal leave to recharge your batteries and some extra days off after 3 and 5 years in the company;
• The opportunity to learn and evolve within an international company.
• A green environment with an excellent working atmosphere!