Grove & Boutique - Guest Service Attendant - InterContinental Hayman Great Barrier Reef

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike. 

Bring luxury to life at Grove & Boutique

Love creating moments that guests remember long after they leave?  Grove & Boutique is looking for someone who knows that exceptional service is all about the little things.

As part of our team, you’ll be more than just taking orders you’ll be creating experiences. From welcoming guests with a genuine smile and recommending the perfect bite or drink, to crafting great coffee and showcasing our luxury retail collection, you’ll bring energy, personality and a genuine passion for hospitality to every interaction.

You’ll have the opportunity to connect with guests, share your recommendations, introduce them to something they’ll love and turn an ordinary visit into something special. You’ll be confident taking orders, making suggestions and upselling naturally, while always making sure our guests feel welcomed, valued and looked after.

And because the details matter, you’ll take pride in keeping Grove & Boutique looking its absolute best from impeccable presentation and hygiene to staying on top of stock and ensuring every product is ready to impress.

Your day-to-day responsibilities will include, but are not limited to:

• Deliver warm, personalised service that makes every visit feel special.

• Make recommendations, craft great coffee and showcase our premium retail offering.

• Connect, recommend & upsell – Get to know our guests, anticipate their needs and confidently introduce them to products they’ll love.

• Keep everything looking exceptional.  Maintain impeccable presentation, cleanliness, hygiene and stock standards across Grove & Boutique.

• Previous barista experience in a boutique or premium hospitality setting

• Experience in luxury retail or premium customer service environments 

• Confidence selling high-value luxury items ranging from $2,000–$10,000 

• A proactive sales mindset with proven success achieving KPIs and sales targets 

• Strong upselling skills with the ability to make tailored recommendations 

• Experience using POS systems and EFTPOS facilities 

• A passion for fashion, luxury eyewear, and premium lifestyle brands 

• Exceptional presentation, communication, and attention to detail 

• Knowledge of stock management, hygiene standards, and stock rotation procedures

Base rate $27.17 + penalties + loading 

See Yourself in Our Team

To be successful in this part-time role, you’ll have:

Live the Island Life 

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community. 

• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more. 

• Enjoy swimming, snorkelling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.

• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away. 

• Grow your career with opportunities for career growth, training, and professional development. 

• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide. 

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

• We also invite you to learn more by following our social channels:

  • Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Applications close 30 September 2026. We will be reviewing and contacting candidates throughout the advertising period. This application may close earlier if the position is filled.