フロントスタッフ／ANA Holiday Inn Resort Shinanoomachi Kuroyon

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

 

A little taste of your day-to-day:

 

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

 

What We need from you:

 

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 

● Fluency in the local language - extra language skills would be great, but not essential 

● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

 

月給 200,000円~270,000円 

賞与あり　年２回（6月・12月）/前年度実績　 4 カ月分支給 

住居手当あり 

交通費支給（私有車通勤可） 

年間休日104日 

年次休暇　：初年度12日、2年目15日、3年目18日、4年目以降20日付与） 

特別休暇　：あり（結婚・出産・忌服・季節・アニバーサリー休暇等） 

退職金制度：あり 

社会保険　：健康保険（関西電力健康保険組合）・厚生年金保険・雇用保険・労災保険 

福利厚生　：各種保険（関西電力グループ団体扱）・関連施設の優待利用　等 

 

ホテル公式HP　https://kuroyon.holidayinnresorts.com/