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职位简介：

“梦想之梯”管理培训生项目的参与者将轮流就职于酒店各个部门，并完成相关的在线学习内容，了解更广泛的酒店生态系统以及影响酒店财务业绩、员工融入度及宾客体验的驱动因素。根据该计划的轮岗要求，参与者将在其所选的专业领域承担起相关责任与义务。

从第一天起，参与者便会感受到在洲际酒店集团任职将收获的那份热情、认可与尊重。参与者将随时获得相关领域资深领导者的指导与支持，并接收到他们对酒店及宾客体验的深刻见解的启发，以及饱满工作热情的感染。

您的日常工作

该项目分为三大阶段，如下所述。 

第 1 阶段 - 培训：

•在酒店的不同部门轮岗，认识并更深入地了解酒店生态系统以及各酒店部门如何协同合作。 

•履行所分配的轮岗岗位的相关职责，参加并完成胜任该轮岗岗位所需的培训。

•与指导人员及导师建立良好关系，开始正式的学习之旅。

第 2 阶段 - 专业发展：

•积极广泛地涉猎专业领域事务，包括全面参与及履行工作职能，了解期望的服务行为及部门间的联系，利用报告对数据进行分析，把握趋势并推荐具有前瞻性的解决方案，以及参加分配的与该工作相关的在线和/或其他培训课程。

•承担起直属经理的职责，保证团队指导工作的日常委派，参与团队成员的面试、招聘和培训，评估工作成果并给予反馈。

•检查、交付并展示项目成果，以证明具备胜任经理职务的能力。

•参加非正式谈话，为绩效评估提供支持。

第 3 阶段 - 针对性发展：

•在指导人员与导师的支持下，深入专业领域学习，并制定计划以启动量身定制的“发展体验”计划。

我们对您的要求 

•对人、对服务和对酒店业拥有热情

•对富有挑战性的加速培养计划感到兴奋

•对学习及快速成长具有强烈渴望

•拥有卓越的领导力潜能以及关系构建能力

•能够自信地交流，具有上进心、主动务实并且善于应对挑战

•对于酒店运营（从规划宾客体验到了解营收驱动因素）感兴趣

•具备一定的英语表达能力（包括口语和书面语）

•您必须有资格在当地工作（拥有居住许可证或护照）

• 拥有大学学历，并具备至少6个月的酒店业工作/实习经验(主管经验将获优先考虑)

 如何履行职责

在洲际酒店集团，我们真诚关怀他人，并在每一天的工作中积极践行“真正待客之道”的承诺。这是将全球所有 IHG 旗下酒店的每一位员工紧密相连的纽带。

每个 IHG 酒店品牌都以自己的方式饯行“真正待客之道”承诺，其核心是具体的核心服务技能。

诚挚态度：关怀入微，想要发挥积极作用并与宾客建立真诚的情感联系。

真正自信：具备工作所需的知识与技能，并让宾客相信，我们可在他们入住期间提供帮助与支持，值得他们信赖。

用心倾听：重视宾客表达的观点，留意到通常被忽视的身体语言，并了解宾客的愿望与需求。

积极响应：准确机敏、及时周到地满足宾客的需求。

What is the Job？

Future Leader Aspire participants will rotate through each hotel department and complete online learning, understanding the broader hotel eco-system and drivers that impact financial performance, colleague engagement and the guest experience. They will be delegated responsibilities and duties as part of their programme’s rotation in the chosen area of specialisation.

From day one, programme participants will feel the welcome, recognition and respect that are all part of working at IHG. They will be guided and supported by inspiring leaders who are experts in their field, all ready to share their knowledge and passion for hotels and the guest experience.

Your day to day

The program consists of the 3 Phases described below. 

Phase 1 - Onboard:

    •Rotate through different hotel departments to gain perspective and a broader understanding of the hotel eco-system and how all the hotel departments work together.

•Perform the duties required of them for the assigned rotational position and attend and complete any training as required for the assigned rotational position.

•Start both Coaching and Mentoring relationship as well as commence the formal learning pathway

Phase 2 - Specialisation:

•Gain extensive exposure pertinent to their area(s) of specialisation, including complete involvement and performance of job functions, understanding expected service behaviours and interdepartmental connections, using reports to analyze data, identify trends and recommend proactive solutions, and attend online and/or other training courses as assigned relevant to the job.

•Assume line manager responsibilities ensuring the daily delegation of the direct work of a team, participate in interviewing, hiring, and training team members, evaluate work output and give feedback.

•Scope, delivery and present a project outcome to demonstrate readiness to operate at a manager level.

•Participate in programme performance ‘check ins’ to support performance evaluations.

Phase 3 (Develop):

•Continue in area of Specialization and make a plan to activate the tailored Development Experiences plan using the support of Coach and Mentor relationships.

What we need from you

•A clear passion for people, service and hospitality

•Excited by a challenging accelerated programme pathway

•Strong desire to learn and grow fast

•Exceptional leadership potential and skilled in building relationships

•Can communicate confidently and are naturally proactive, show initiative and thrive on a challenge

•Interested in how a hotel works from planning a guest experience to understanding revenue drivers

•Possess basic level of English language (written and spoken)

•You’ll have the right to work – residency permit or passport

•Have a hospitality degree from college or bachelor’s degree and 6 months hospitality experience including internship (supervisory preferred)