ANAインターコンチネンタルホテル東京 - フロントオフィスアシスタントマネージャー / Front Office Assistant Manager

*** Local hiring position***
To apply, candidate must have proper visa or permanent resident qualification in Japan.

Job Overview

As Assistant manager, supervising all aspects of the front office to deliver a guest experience that is unique and brings the brand to life.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
 Be charming by being approachable, having confidence and showing respect.
 Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
 Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

 Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
 Oversee night audit function and preparation of daily financial reports.
 Develop plans to increase occupancy and ADR with Front office Manager through walk-ins and upselling at the front desk.
 Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
 Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
 Ensure staff is properly trained on systems, security and cash-handling procedures, and service and quality standards.
 Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
 Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
 Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
 Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
 Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel etc.

Requirements

 More than 3 years of Front Office/Guest Service experience as supervisor or assistant manager
 Must speak fluent English / Japanese both. Other languages preferred
 High Knowledge of Opera system