BQT Team Leader 宴会服务主管
Hotel Brand: InterContinental
Location: China, Yining
Hotel: Yining (YINNG), South of Nanhuan Road, East of Minzhu Road,, West of Haitang Road, North of Haijing Road
Job number: 139567
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- 按照部门的规范和程序提供高标准的餐饮服务。
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- 与上级领导交流有关疑难，客人意见和其它相关信息。
- Establishes and maintains effective employee working relationships
- 与员工建立并保持良好的工作关系。
- Attends and participates in daily briefings and other meetings as scheduled
- 参加和参与每日的例会和其它计划好的会议。
- Attends and participates in training sessions as scheduled
- 参加和参与计划好的培训课程。
- Prepares for service by ensuring:
- 确保部门的以下各项工作就绪为客人提供服务：
- Grooming is impeccable and in accordance with ICHG personal presentation standards
- 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
- Confidently knowing the Banquet function room and capacities and be able to explain them in detail to guests.
- 熟悉掌握各个宴会厅及容量，并可以详细的给客人做出解释。
- Understand meeting requirements and offer appropriate suggestions.
- 了解会议的要求，并可以给出适当的建议。
- To actively check staff product knowledge on each shift.
- 在工作中随时检查员工的产品知识。
- Check all the function rooms to make sure that the room set up are completed according to event order requirement and clean
- 检查所有会议室的摆台是按照宴会单里所要求的。
- Always be available to meet the organizers needs and last minute request during the operation of function
- 在宴会中经常去需问组织者有无其它需求。
- Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
- 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
- Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager.
- 以积极的态度处理客人的投诉和建议，并及时的把反馈意见回报给经理
- To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Teams service standards and budget goals.
- 在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及财务预算。
- Guests are conversed with in relation to the food and beverage products
- 与客人谈论有关的餐饮产品
- Carries out effective beverage service by ensuring:
- 通过确保以下内容高效的提供饮品服务：
- Do not use cell phones, IPODS, or PDA’s in guest view (unless business related).
- 在客人视野范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）。
- To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
- 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。能够提出对酒店的运作及环境有益的意见或建议。
- To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
- Take appropriate action to resolve guest complaints
- 正确处理客人的投诉。
- Food and beverage stock is stored in relation to hotel procedures
- 按照酒店的规定存储餐饮存货。
- Performs related duties and special projects as assigned
- 承担相关的职责和安排的特别项目。
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