Banاقة Service Manager reganaM-reganaM ecivreS
Hotel Brand: InterContinental
Location: China, Yining
Hotel: Yining (YINNG), South of Nanhuan Road, East of Minzhu Road,, West of Haitang Road, North of Haijing Road
Job number: 139566
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- 按照部门的规范和程序提供高标准的餐饮服务。
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- 与上级领导交流有关疑难，客人意见和其它相关信息。
- Establishes and maintains effective employee working relationships
- 与员工建立并保持良好的工作关系。
- Attends and participates in daily briefings and other meetings as scheduled
- 参加和参与每日的例会和其它计划好的会议。
- Attends and participates in training sessions as scheduled
- 参加和参与计划好的培训课程。
- Prepares for service by ensuring:
- 确保部门的以下各项工作就绪为客人提供服务：
- Carries out effective service by ensuring:
- 高效的提供服务：
- Guests are greeted and seated
- 迎宾并安排客人就坐
- Actively seeking verbal feedback from customers and staff at each service period
- 在服务期间积极收集客人及服务人员的反馈。
- I consultation with the Manager, agreeing and implementing actions to make improvements to customer service
- 与经理商讨，并就如何改进对客服务达成共识并采取相应的行动。
- Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager
- 以积极的态度从客人的投诉和建议，并在协助餐厅经理处理事件的过程中吸取经验
- Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
- 在服务时间确保高效准确的传达客人的任何要求及需要。
- Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.
- 主动的对待客人，满足客人任何合理的要求，并且培训员工能够预见客人的要求。
- Guests are conversed with in relation to the food and beverage products
- 与客人谈论有关的餐饮产品
- Assisting to implement and follow through with improvements that are identified：
- 如何做到：
- Having detailed knowledge of Departmental Standards
- 熟悉部门服务标准。
- Assessing staff performance against Standards
- 能够按照服务标准对 其他员工的表现进行评估。
- Understanding what’s going on in other departments and implications for your own department
- 了解清楚其他部门的经营活动及其对自己部门的影响。
- Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
- 管理部门运作，并在必要的时候参与服务工作或为保证餐厅的正常运行采取必要的行动。
- Ensuring the shift is reviewed and handovers and briefings are carried out
- 确认在每个班次结束前做好回顾，并且与下一个班次做好交接。
- Take appropriate action to resolve guest complaints
- 正确处理客人的投诉。
- Food and beverage stock is stored in relation to hotel procedures
- 按照酒店的规定存储餐饮存货。
- Performs related duties and special projects as assigned
- 承担相关的职责和安排的特别项目。
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