FT - Barista

Take orders, make coffee, tea and other drinks to guest specifications in a fast-paced work environment.  Operate point of sale, suggest products that might appeal to customer, provide excellent customer services while ensuring satisfaction from beginning to end, all while working at a Beautiful Bayfront property.

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

·     Be charming by being approachable, having confidence and showing respect.

·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.

·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

·         Greet guests and respond to guests needs in a timely, efficient, and friendly manner.

·         Uphold the Starbucks Barista Promise of making every beverage right.

·         Performing opening duties to include setting of pastry case to schematic, brewing tea/coffee, setting furniture, and stocking.

·         Performing closing duties to include washing of all dishes, stocking, securing patio furniture, prep, end of day mark outs for expiring product.

·         Pulling pastries for Pull to thaw.

·         Perform regular lobby slides to include sweeping, mopping, stocking, checking bathrooms for cleanliness, wiping of tables and fixtures both inside and outside, and ensuring patio/lobby seating remain inviting.

·         Perform regular maintenance and cleanliness of all machines.

·         Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas following standard recipes and preparation techniques.

·         Clean or sanitize work areas, utensils, or equipment.

·         Actively sample menu items or pastries to guests while being knowledgeable about product.

·         Create lasting impressions through engagement with guests.

·         Clean service areas.

·         Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning

·         Describe menu items to customers or suggest products that might appeal to them.

·         Order, receive, or stock supplies or retail products.

·         Provide customers with product details, such as coffee blend or preparation descriptions.

·         Accurately total, process and collect payment.

·         Serve prepared foods, such as muffins, breakfast sandwiches, or bagels.

·         Stock customer service stations with paper products or beverage preparation items.

·         Take customer orders and convey them to other employees for preparation.

·         Take out garbage.

·         Grind coffee beans for customers.

·         Wrap, label, or date food items for sale.

·         Create signs to advertise store products or events.

·         Demonstrate the use of retail equipment, share knowledge around merchandise.

·         Prepare and serve menu items, such as sandwiches or salads.

·         Set up or restock product displays.

·         Perform daily, weekly, and monthly preventative maintenance tasks on machines.

FINANCIAL RETURNS

·         Generates revenues by attracting new customers; defining new and expanded services and products.

·         Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

·         Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

·         Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Guest Experience

·         Welcomes customers by determining their coffee interests and needs.

·         Maintains safe and healthy work environment by following organization standards and sanitation regulations.

·         Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

·         Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks

·         Customer focus

·         People Skills

·         Action Oriented

·         Dependability

RESPONSIBLE BUSINESS

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

 Salary Range: $17.91 - $19.90

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Prior café or coffee shop experience a plus. Must speak fluent English. 

This job requires ability to perform the following:

·         Carrying, pushing, or lifting items weighing up to 50 pounds

·         Moving about the public areas

·         Bending, stooping, kneeling

·         Standing for long periods of time

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

·         Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..

·         May be required to work nights, weekends, and/or holidays.