Franchise Hotel - Restaurant Hostess/ Cashier

·       Guest Greeting & Seating: Greet and welcome guests with a warm and friendly attitude, ensuring they are comfortably seated and have all necessary information regarding the restaurant experience.

·      Reservation Management: Handle incoming reservations, update and manage the reservation system, and communicate any special guest requests to the relevant teams.

·       Waitlist Management: Efficiently manage the waitlist during busy periods, ensuring guests are informed of estimated wait times and are seated as soon as a table becomes available.

·       Customer Service: Provide guests with menus, answer questions regarding the menu and hotel services, and offer recommendations as needed.

·       Liaison Between Guests and Staff: Coordinate with the restaurant’s service team to ensure seamless communication between front-of-house and kitchen staff, ensuring an optimal guest experience.

·       Special Requests: Address and document any special requests, dietary restrictions, or preferences, and ensure that they are relayed to the kitchen or service team.

·       Cleanliness & Organization: Maintain cleanliness and organization of the hostess stand, waiting areas, and front-of-house space to uphold the hotel’s luxury standards.

·       Guest Experience Management: Ensure that guests' expectations are met with excellence, handle minor guest complaints or concerns promptly, and escalate to management when necessary.

·       Team Support: Assist waitstaff or other restaurant employees as needed, especially during peak service times.