Front Office Manager, Six Senses Residences Courchevel

As Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.

Sustainability is at the core of everything we do at Six Senses. As Front Office Manager I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.

I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Residences Manager  to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them.  I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• Focus on the rejuvenation of my department. 
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Assess and review apartment amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
• Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Work in partnership with my GEM team, Reservations, Housekeeping and Spa to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
• Ensure that my department complies with all legal, statutory and financial requirements.
• Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.

As Front Office Manager, I am responsible for the management, performance and development of all hosts within my department through the provision of direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team. 

To execute the position of Front Office Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role. 

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, Opera PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, and detailed procedures in handling local and overseas room bookings

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

Please note that this role a fixed term one for the winter season and the successful candidate will need to be eligible to work in the EU