Front Office Trainee (January/September 2025) - voco The Hague: IHG Academy

Our guests are mostly pretty unstuffy and laid-back. And while they may not be looking for us to hang onto their every word, they do want us to be there when they need us to be. So, at voco™, we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.

Destination: voco® The Hague

Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team. 

Ready to land this job?

• Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
• Ensuring the quality of the hotel product is always at the highest possible level.
• Making sure all procedures are followed according to voco™ brand standards and IHG guidelines.
• Working systematically according to a checklist that includes all tasks for the Front Desk.
• Ensuring all procedures regarding safety & security are followed closely.
• Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams. 
• Working in various shifts including morning, day, evening and nightshifts on weekdays and in the weekend.
• Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences. 
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done. 
• Your own project from school

Did you bring everything?

• Passion for hospitality
• An amazing sense of creativity.
• Strong organizational skills.
• Pro-active attitude and eye for detail with a natural drive for continuous improvement.
• A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco™ hosts.
• Excellent communication skills in English. Another language is always a plus
• MBO education required

So, can we get you an upgrade?

• You’ll be part of the voco® life 
• Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill 
• Special friends & family discount for stays at voco The Hague including breakfast 
• Overnight stay at voco® The Hague as part of your onboarding 
• We have a staff canteen in which we serve staff meals  
• Curious about different departments? We offer cross trainings!  
• To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!  
• Discount on a collective health insurance 
• Your staff uniform will be washed by the hotel  
• There will be staff parties, events and departmental outings 
• You’ll be working in a passionate and ambitious team 
• You’ll have the opportunity to take part in trainings and workshops 
• You’ll be working for an international hotel chain in the heart of The Hague  

The world is at your feet!  

Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco® The Hague. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.