Global Internal Communications Manager, Corporate Communications

The Global Internal Communications team drives and delivers internal communications at a group level for IHG, predominantly with corporate employees around the world, but also key communications with hotel teams and hotel owners. The team works closely with regional and functional counterparts to build colleague engagement with IHG’s strategic priorities, leadership, and company culture, and operates with three principal areas of focus; corporate internal communications requirements; internal communications campaign design, execution, and measurement; and channels strategy, development, and delivery.

The team sits within IHG’s Global Corporate Communications team, which is made up of internal and external, teams, and belongs to IHG’s Global Corporate Affairs function, which totals almost 140 colleagues across all regions and is led by the Executive Vice President, Global Corporate Affairs (a member of the company’s Executive Committee). There are regional and functional communications teams based in key offices in Atlanta (Americas), Windsor (Europe) and Shanghai (Greater China), with some colleagues based in smaller satellite offices across the globe.

Your day to day

This opportunity is for permanent, full-time position as a Global Internal Communications Manager and Communications functional business partner here at IHG. The role reports into the Director, Global Internal Communications to help lead global communications planning and delivery for key global corporate, change management, and strategic business initiatives – targeting corporate colleagues, hotel owners, GMs and frontline hotel teams. 

Success in the role requires the ability to act as a strategic business partner and manage Senior Leader relationships, underpinned by a strong team and work ethic and comfort operating at pace and with creativity to a consistently high standard. Good knowledge of internal communication, comms/colleague engagement platforms and measurement tools are also important, as is agency management experience, as we work with design and film agencies to bring our communications to life.
The role drives a variety of internal engagement programmes, working closely with functional teams across the business. Other aspects of the role include the communication of IHG’s strategy and priorities, supporting senior leader communications (including the CEO) and IHG’s financial results. 

This is an exciting hands-on role that operates at group level and in close partnership with senior leadership. It is a role that has both visibility and responsibility, requiring an ability to collaborate and co-ordinate with multiple stakeholders in different regions and functions.

What we need from you:

We are looking for a team player with confidence, energy, initiative, and creativity. Someone who enjoys responsibility, is dependable, and most importantly passionate about developing new and interesting ways to deliver engaging internal communications.  

Experienced, versatile, and personable, you’ll have a clear understanding of the powerful role internal communications plays in an organisation and be able to demonstrate a track record of understanding audiences and developing and executing high-quality communications plans.  

Excellent written (storytelling) and editing skills are essential, as is experience of engaging frontline employee communications, and the technical knowledge and creative spark to communicate effectively through different channels. Experience in a multinational organisation is also key.  

Strong interpersonal, team-working, and organisational and project management skills are vital to the success of the role, as is the ability to work at pace and flexibly to meet project deadlines, and to be comfortable working with senior leadership, including IHG’s CEO.

You will have proven experience in internal communications, including roles within an international business. 

Closing Date for Applications: 13/02/2025

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