Guest Logisitics Manager - InterContinental Hayman Island Resort

About us

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

Your day to day

As Guest Logistics Manager, you’ll play a pivotal role in the logistics of guest transport. You will oversee the transport department, including a Transport Coordinator, Team Leader, up to 6 Porters, fleet of buggies, organisation of 2 helicopters and 3 luxury launch vessels.

Your responsibility will be to ensure accuracy in the organisation and execution of all guest arrivals, departures, luggage delivery, luggage collection and transportation to and from the island. Holding a leadership position within the wider Front Office, you’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

What we need from you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations & provide a high-level of service excellence to InterContinental Hayman Island Resort’s valued guests. The ideal candidate will have:

• Experience – minimum 3 years’ related management experience in 5-star, luxury hotel industry.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest departs with great memories

What we offer

• World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields

• An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.

• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.