Hayman Estates Housekeeping Team Leader

About us 

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

Whats the Job? 

Your job as the Hayman Estates Team Leader  you will oversee the team to ensure the Hayman Estates including private residences are cleaned to the standards set out by management and comply with InterContinental Hayman Island Resort policies and procedures.  

Your day to day

Your responsibilities include promptly reporting maintenance issues in rooms and public areas, adhering to cleaning standards outlined in our Training Manual, and completing tasks efficiently within productivity guidelines. Utilize cleaning checklists daily, transport linen to and from the Resort Laundry, and perform general duties as directed by the Housekeeping supervisor. Maintain punctuality, grooming standards, and handle staff inquiries and complaints with care, ensuring they're reported to the Manager. Attend briefings, meetings, and training sessions as required, adhering to OH&S and EEO policies. Stay vigilant for safety hazards, promptly reporting incidents to supervisors. Keep housekeeping storerooms tidy, equipment well-maintained, and rooms secure. Practice safe work habits, respect guest privacy, and follow proper procedures for chemical usage. 

What we need from you 

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Experience - ideally you’ll have spent at least 1-2 years in a housekeeping or cleaning role  
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

What we offer

• World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, staff diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.