In Room Dining Server (Full-Time) l InterContinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for eight years in a row.

Your day to day:

As an In Room Dining Server, you will deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

DUTIES AND RESPONSIBILITIES:

• Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
• Complete guest payment transactions as outlined in cash and charge procedures.  Document legibly the guest’s order information on guest checks.
• Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests.
• Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    
• Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments. 
• May answer room service phones and record orders; utilize up-selling techniques to increase sales.
• May be required to retrieve trays from guest rooms and hallways within prescribed time period.
• May assist with other duties as assigned.

What we need from you:

Qualifications and Requirements:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

This job requires ability to perform the following:

·         Carrying or lifting items weighing up to 50 pounds

·         Moving about the kitchen

·         Handling food objects, products and utensils

·         Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

·         Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

·         Basic math skills are frequently used when handling cash and credit.

• May be required to work nights, weekends, and/or holidays.

What we offer:

The hourly pay rate for this role is $7.50, plus gratuities.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.  Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.