Learning & Development Manager - InterContinental Hayman Island Resort
العلامة التجارية للفندق: إنتركونتيننتال
الموقع: أستراليا، كوينزلاند، جزيرة هايمان
Hotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
Job number: 134682
About Us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. At InterContinental Hotels & Resorts, our guests are drawn to our authentic, personal service. A style born from the charm and sophistication of our rich, global heritage, and our passion for luxury travel. Our people don’t just cultivate experiences, they bring a world of memories to every guest.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
What is the job?
The core focus of the Learning & Development Manager is to execute talent development, training and learning initiatives on island whilst supporting our colleagues at all stages of their learning and development journey with Intercontinental Hayman Island Resort.
The Learning & Development Manager position oversees the talent program that will provide colleagues with the core skills to embody our Inspire Incredible brand culture, deliver on our True Hospitality promise and engage in meaningful growth and development opportunities to reach their career aspirations and master the Leadership Competencies to be leaders within the business.
The Learning & Development Manager will partner with the Human Resources team and Resort Leaders to ensure we deliver on our “Room to have a Great Start” and “Room to Grow” promise to all colleagues.
Your Day to Day
As a key player in delivering exceptional guest experiences, I act as a Brand Ambassador, working closely with the Brand Champions to educate colleagues on the Brand Standards and enhance the delivery of luxury service. I collaborate with the leadership team to analyze guest feedback, identify underlying issues, and implement corrective actions to drive improvements. Additionally, I lead internal audits with department heads to assess service quality and brand standards, ensuring that our performance is consistently aligned with industry best practices. In terms of people development, I am responsible for conducting Training Needs Analyses to identify skill gaps and implementing IHG training programs to address these. I execute a Talent Development Strategy that aligns with both corporate requirements and the unique needs of the resort. My role also involves driving colleague engagement through onboarding, brand orientation, and facilitating various training workshops. I actively support departmental trainers and leaders in promoting awareness and proper execution of brand standards while seeking innovative ways to engage learners and maximize the impact of our training programs. From a financial perspective, I manage the Human Resources training budget, tracking expenditures, and strategically planning to ensure compliance training costs are met while maximizing opportunities for external funding. In addition, I collaborate with the WH&S Manager to implement health, safety, and wellbeing initiatives that promote a safe workplace. I also play a key role in recommending corrective actions to reduce potential hazards and facilitate the reporting of workplace hazards to ensure timely and effective resolution.
What we need from you
- QUALIFICATION: Higher education qualification or equivalent
- Preferred minimum of 3 years’ experience in a Learning & Development generalist capacity
- Strong experience at a management level within the Hospitality/Tourism Industry, with varied understanding and knowledge across multiple areas of operations
- Proven experience in partnering with and influencing leadership teams
- Excellent communication and interpersonal skills are required to ensure effective communication with colleagues, and stakeholders at all levels of the organization.
- Strategic thinking and problem-solving abilities to enable strategic and creative thinking to solve complex problems and make informed decisions, along with an analytical and data-driven mindset to analyse data and identify trends.
- You must be adept at managing competing demands, prioritizing and managing multiple initiatives simultaneously while remaining flexible and maintaining a focus on achieving organizational objectives
What we offer
- World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
- An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
How to Apply
Please visit Careers - InterContinental Hayman Island Resort for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
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