Lobby Lounge Team Leader 大堂吧服务主管
Hotel Brand: InterContinental
Location: China, Yining
Hotel: Yining (YINNG), South of Nanhuan Road, East of Minzhu Road,, West of Haitang Road, North of Haijing Road
Job number: 139569
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- 按照部门的规范和程序提供高标准的餐饮服务。
- Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
- 为销售，饮品创新和利润制定部门的规范和程序。
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- 与上级领导交流有关疑难，客人意见和其它相关信息。
- Delivers daily briefings and attends other Food and Beverage meetings as scheduled
- 召开每日例会和参加计划好的餐饮部会议。
- Delivers prepared training sessions in line with a departmental monthly calender
- 按照部们的月度活动日历提供制定的培训课程。
- Prepares for service by ensuring the department’s:
- 确保部门的以下各项工作就绪为客人提供服务：
- Grooming is impeccable and in accordance with ICHG personal presentation standards
- 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
- Equipment is clean
- 设备干净
- Equipment is sorted and stored
- 设备分类且存放好
- Glassware is polished
- 玻璃器皿擦亮
- Requirements for special occasions are ready
- 特别活动的要求准备就绪
- Music is on
- 放音乐
- Lighting is on
- 开灯
- Outlet is ready for service and guest comfort
- 酒吧准备就绪为客人提供舒适的服务。
- Carries out effective service by ensuring all staff are aware of their role in:
- 确保所有员工了解自己的职责高效的提供服务：
- Greeting and seating guests
- 迎宾并安排客人就坐
- Explaining and up-selling daily beverage specials
- 说明并推销每日的特价饮料
- Processing food orders accurately
- 准确的下食品单
- Using trays and tray jacks effectively
- 有效的利用托盘和托盘架
- Quickly taking food and beverage orders
- 快速的为客人写餐饮订单
- Ensuring payment methods are handled accurately
- 确保准确的处理付款方式
- Ensuring working areas are cleaned and re-set quickly
- 确保工作区快速的清洁和重新摆放整齐
- Ensuring the bar is clean
- 确保吧台干净
- Regularly cleaning ashtrays
- 定时清理烟灰缸
- Conversing with Guests in relation to the food and beverage products
- 与客人交谈有关的餐饮产品
- Carries out effective beverage service by ensuring:
- 通过确保以下内容高效的提供饮品服务：
- Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
- 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
- Promoting and selling cocktails to guests
- 向客人推销鸡尾酒
- Making and presenting cocktails
- 调配和装饰鸡尾酒
- Coffee and tea is served hot and in accordance with standard
- 按规范提供热的咖啡和茶
- Patron care standards are adhered to by ensuring:
- 通过确保以下方面遵守宾客服务规范：
- Guests are advised on alcoholic beverages
- 给予客人有关酒精饮料的建议
- The strengths of alcohol is advised and guests are advised as to their effect
- 告知客人酒精强度，并告诉客人对他们的影响。
- Compliance with legal provisions of local liquor codes
- 遵守法律规定和地方酒精饮品条例
- Level of intoxication of guests is assessed and appropriate action taken
- 评定客人的醉酒程度并采取必要的措施
- Advise guest on the hotel’s policy of smoking
- 通知客人酒店的吸烟规定
- Monitor factors which interfere with the total experience of the guest
- 监测影响客人总体体验的各方面工作
- Cellar operations are carried out including:
- 酒窖管理包括：
- Correct use of refrigeration system
- 正确的使用冰箱系统
- Effective operation of the post-mix syrups bulk dispense system
- 有效的使用后混合桶装糖浆分装设备
- Operating the beer reticulation system
- 使用啤酒过滤裝置
- Adhering to stock control procedures
- 遵循存货管理程序
- Take appropriate action to resolve guest complaints
- 正确处理客人的投诉。
- Requisition bar items according to bar stocks
- 根据酒吧存货量领取酒吧物品。
- Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
- 为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
- Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift
- 填写洒酒单并在每班结束后交给餐饮经理。
- Assist the Food and Beverage Manager to source and review outlet musicians
- 协助餐饮经理寻找和审评音乐师。
- Assist to promote the musicians
- 协助乐师的推广工作。
- Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager
- 设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
- Works with Superior on manpower planning and management needs
- 和上级领导一起进行人力规划和管理需求。
- Works with Superior in the preparation and management of the Department’s budget
- 和上级领导一起编制和管理部门预算。
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