Senior Housekeeping Manager - InterContinental Los Angeles Downtown

About Us
Do you see yourself as a Housekeeping Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

How will you Inspire Incredible with InterContinental Hotels and Resorts?

The InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Your Day to Day

• Direct daily activities, plan and assign work, ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Educate and train all team members in cleanliness standards according to company and brand standards. Educate and train all team members in compliance with federal, state, and local laws and safety regulations.
• Ensure staff are properly trained and have the tools and equipment to carry out job duties
• Conduct safety observations of team members to ensure safe work practices are being utilized at all times; provide feedback and recommended corrections when needed
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
• Ensure the quality of housekeeping and laundry services are always superb - we have standards, but it's up to you to make rooms special and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment,, linens, public restrooms, lobby, etc. are clean and in good repair to fulfill guest expectations
• Carry out special requests for guests, VIP's, repeat guests, and Club Members
• Help guests with questions and complaints to achieve complete guest satisfaction
• Maintain and order supplies and equipment while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
• Ensure lost and found procedures are followed properly
• Perform other duties as assigned. May also serve as Manager on Duty.
• Maintain proper inventory levels managing cost per room for supplies and labor

What We Need from You

• Excellent communication and strong interpersonal skills
• Bachelor's Degree/higher education qualification or equivalent in hospitality or related field is preferred
• 3+ years of experience in hotel housekeeping
• Experience in a union environment is preferred
• Direct supervisory experience, or equivalent combination of education and work experience
• Must speak/write/read in English; additional languages are preferred

The statements in this job description are intended to describe the essential nature and level of the work being performed. They are not intended to reflect ALL responsibilities or qualifications of the job.

What We Offer

The salary range for this role is $70,000-$78,000 annually. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans