Senior Manager, Digital Payment

Manage digital payment initiatives and drive measurable contribution to increase digital payment share on direct channels. This role will be the subject matter advisor working with business and stakeholders relating to digital payment solution focusing on hotel operations and online customer experience.

Your day to day

• Lead the implementation and launch of large-scale online payment services and products on direct channels, and work closely with internal and external teams to deliver quality services to guests
• Enhance digital payment SOPs for cross-functional stakeholders and hotel staff, ensuring quality, efficiency, and customer service standards are met
• Work with Digital Product team to develop/iterate payment actualization platform and performance tracking systems
• Manage payment vendor relationships and negotiations with payment technology partners
• Analyze digital payment operations data on a regular basis to identify opportunities for digital payment acceptance growth and efficient operations. Maintain digital payment dashboard and communicate the key findings and to cross-functional teams
• Research non-routine complex digital payment problems from both hotel and customer perspectives, and make recommendations for improvement to internal and external stakeholders
• Ensure compliance of digital payment features with relevant laws and regulations

What we need from you

• Bachelor's or Master’s degree in Business, Financial Services, Management, or an equivalent combination of education and work related experience
• 3 to 5 years’ progressive experience with demonstrated proficiency in the FinTech, payment services, financial services or related industry
• Demonstrated knowledge of payment operations, rules, regulations, and fee structures
• Demonstrated analytical skills and ability to use the results of analysis to make effective recommendation to solve problems
• Demonstrated knowledge of software such as Excel and PowerPoint to analyze data and consolidate for presentation review
• Familiar with local payment methods and FinTech industry, keen interest in the latest trends, emerging technologies, new products, and business models of payment business
• Strong experience in managing all business operations related to providing digital payment solutions
• Strong experience in understanding the customer needs when it comes to digital payment solutions and scoping them in an efficient manner
• A sense of urgency, pragmatism, and a solution-oriented approach to problem-solving