Spa Manager, Six Senses Residences Courchevel

As Spa Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development. 

Sustainability is at the core of everything we do at Six Senses. As Spa Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.

I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them.  I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes :

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Responsible of reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Responsible of the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Regularly meet with Corporate Area Director of Spa  to plan next steps in spa operations and liaise with involved departments.
• Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions. 
• Understand the policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Oversee the management of the guest history and profile system in conjunction with the Corporate Area Director of Spa. 
• Conduct site inspection and ensure all details in place ready for daily operations.
• Responsible that the Visiting Experts calendar is in place and develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements. 
• Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.

As Spa Manager, I am responsible for the management, performance and development of all hosts within my department through the provision of direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team. 

Recruitment of the right people is intrinsic to delivering the Six Senses standard of service. I will work closely with the Corporate Area Director of Spa in identifying potential internal and external candidates

To execute the position of Spa Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. 

I possess a minimum of a bachelor's degree in Hospitality, Wellness or Business Management and more than two year’s experience in a similar hotel operational role. 

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also experienced in using a variety of Spa Operating Systems such as Aphrodite, Spa Booker and Opera PMS along with various CRM platforms.  

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

Please note that this role a fixed term one for the winter season and the successful candidate will need to be eligible to work in the EU