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Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At InterContinental Hotels^® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people 
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile 

FINANCIAL RETURNS

• Control expenses and minimize waste within all areas of housekeeping.

PEOPLE

• Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 
• Promote teamwork and quality service through daily communication and coordination with other departments. 

GUEST EXPERIENCE

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.      Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.

RESPONSIBLE BUSINESS

• Assist with scheduling and room assignments to ensure proper coverage. 
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

This is typically a 3^rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. 

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  Must speak fluent English. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally. 
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.