调酒师调酒师

职位描述:

• Possesses working knowledge of wine, cocktail mixing and all beverages.

         具备酒水、调制鸡尾酒和所有饮品的专业知识。

• May be assigned to perform duties of Room Service or Banquet when needed.

         当客房送餐和宴会部需要时被指派到岗执行任务。

• May be assigned to perform duties in other F&B outlets when needed

         按需要被指派到餐饮部其他岗位执行任务。

• Completes daily beverage inventory journal, bar opening and closing stock and initiates requisitions in accordance to the established par stock.

         完成酒吧日常营业及停业时的存货统计，并根据规定的存量标准申请补给。

• Take orders and promote beverage specials in accordance to the established standards.

          根据已制定的标准下单和推销特色饮品。

• Checks guest satisfaction and attend to guests’ request or inquiries regarding beverage and services at the public bar.

          调查客人的满意度和回应酒吧客人对于饮品及服务的质询或要求。

• Presents guests check and follow all billing procedures.

          按照正规的结帐程序为客人结帐。

• Cleans and polishes Glassware, China ware, hollowware and flatware.

          清洁和擦亮玻璃器皿、瓷器、餐具等。

• Maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.

         保持吧台、吧柜、架子、地板和服务间的清洁，确保工作顺利。

• Obtains beverage requisitions and bar supplies from storeroom.

         向仓库申领酒水及其它酒吧物品。

• Follows correct sequence of service and standard of sanitation and hygiene.

         依照正确的服务程序提供服务，并达到酒吧的公共卫生及个人卫生标准。

• Sets up bar equipment and prepares mise-en-place in accordance with bar policy.

         根据酒吧的方针配置酒吧设备并做好相应的准备工作。

• Cleans the bar counter inside out during service time and at closing.

          在营业及非营业时间都需保持吧台内外的清洁。

• Disposes the garbage bags and clears empty bottles and beer barrels at the designated area.

          在指定区域处理垃圾和清理空的瓶子和啤酒罐。

• Checks bars for necessary repairs and follow up with appropriate work order to Engineering.

          检查酒吧内需要维修的设备，并通知工程部跟进。

• Controls the requisition of beverages and all supplies to maintain par stock for smooth operation.

          控制饮品的申领，确保所有供应品原料存货充足。

• Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals.

         执行必要的一般职责，以降低餐厅的运营成本并达到销售目标。

• Monitors standard recipes for all beverages.

         监控所有饮品配方的标准。

• Participates in the monthly beverage physical inventory and monitors the activities.

         盘点每月饮料实际库存量及流动状况。

• Ensure all necessary arrangements and preparations are made for normal and special events; coordinates activities with Banquet, Engineering and other departments.

         确保所有一般或特别的活动已经安排和准备好，协助宴会、工程和其他部门工作。

• Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of beverage service and preparation.

          主持或参与每日例会和每月沟通会议，讨论有关饮品服务和准备工作的各方面问题。

• Checks all bars for repair of furniture and fixtures; coordinates with Engineering.

          与工程部协调，检查及维修所有酒吧内的设备与工具。

• Attends to guest complaints, requests or inquiries regarding beverage and services

处理所有客人对于饮品及服务的投诉、要求或咨询。

• Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with Asst. Beverage Manager.

          在工作日志上记录所有销售、客人投诉、人员关系或设备等问题的有关情况， 与酒水经理助理进行有关讨论。

• Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff.

          根据酒店的执行方向，对所有新员工进行各有关方面的培训工作，培养和发展下属。

• AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

          在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

          在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

           监督部门工作程序手册中列出的各项规范的贯彻执行。

• Enforce correct bill paying procedures

           遵守正确的结账程序。

• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc

           有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。

• Supervise cash handling and banking procedures

           监督现金的处理和存放程序。

• Monitor standards of guest facilities and services

           监督客用设施和服务的标准。

• Assist with menu and wine list creation

           协助菜单和酒水单的设计工作。

• Manage special amenities and special events

           特殊设施和活动的管理工作。

• Actively pursue cost saving measures

           积极的实行节约成本的措施。

• Analyze statistics and change your operations to reflect customer preferences

           分析统计数据，按照客人的喜好改变运营方法。

• Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)

          混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。

• Make conversation to guests during their order and find out their likes and dislikes as well as building rapport

          在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。

• Other reasonable Ad hoc tasks assigned by supervisor

          其他由上级分配的合理任务